Privacy Policy

1. Introduction

TRUST CHARGE SOLUTIONS LTD (Company number 16584325), operating as Lovdash ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

• Name, email address, and phone number
• Date of birth (to verify age eligibility)
• Profile information and photos
• Payment and billing information
• Identity verification documents
• Social media account information

2.2 Content Data

When you use our content management features, we process:

• Photos, videos, and audio files you upload
• Content metadata (file names, sizes, formats)
• AI-generated tags and categorizations
• Bio link content and configurations

2.3 Automatically Collected Information

When you access our Services, we automatically collect certain information:

• IP address and device information
• Browser type and operating system
• Pages viewed and features used
• Time and date of visits
• Referring URLs and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for various purposes, including:

• Providing and maintaining our Services
• Processing transactions and managing your account
• Sending administrative notifications and updates
• Providing customer support and responding to inquiries
• Analyzing usage patterns to improve our Services
• Detecting and preventing fraud and abuse
• Complying with legal obligations
• AI-powered content analysis and tagging

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as hosting, payment processing, and analytics.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests from public authorities.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Content you upload may be retained for the duration of your account plus a reasonable period afterward to allow for account restoration or to comply with legal obligations.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request that we limit how we use your information
• Objection: Object to our processing of your information
• Withdrawal of Consent: Withdraw consent where we rely on it for processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are small data files placed on your device that help us improve our Services and your experience.

Types of cookies we use:

• Essential Cookies: Required for the operation of our Services
• Analytics Cookies: Help us understand how visitors interact with our Services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

13. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO): https://ico.org.uk